iLearn Education Policy

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RETURN & REFUND POLICY

All presale, regular-priced classes, discounted classes, drop-in classes, and camp purchases are final sale and cannot be refunded or exchanged, with no exceptions.

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ATTENDANCE POLICY

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PRIVATE CLASS

All online and onsite private classes require a cancellation request at least 24 hours in advance. If this request is not received, the corresponding class fee will be deducted.  If you cancel classes consecutively for more than two weeks, iLearn reserves the right to release your spot in the class.

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GROUP CLASS

On-site & Hybrid Group class: If a student is unable to attend a class at the designated time, the relevant course materials will be sent to the student by our administration. There are no make-up classes, and the corresponding class fee will be deducted.

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Online Group Class: If a student is unable to attend a class at the designated time, they can make up the class by watching the replay video. The corresponding class fee will be deducted.

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DROP-IN POLICY

13-Class Drop-In Package:

The Drop-In Policy applies to families who purchase this add-on to class packages, which includes 13 classes, offering flexibility within their child(ren)'s schedule.

Drop-In packages are available by appointment only, based on the child(ren)'s availability. Appointments must be made through the iLearn Education Front Desk.

If your child(ren) are unable to attend the scheduled class at the designated time, you must provide 24-hour notice by contacting the iLearn Education Front Desk. Failure to do so will result in the corresponding class fee being deducted. Providing advance notice will remove your child(ren) from the roster for that day without a deduction from the pass.

The 13-class drop-in package must be used within 6 months of the purchase date.

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CLASSROOM BEHAVIOR​

If a student is disruptive during class, a notice will be issued. If the behavior continues, parents will be contacted to pick up their child early, and the class will still be deducted from their package. Repeated offenses will result in the student’s removal from the class, with no refunds, credits, or discounts provided.

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AP COURSE POLICIES

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RETURN & REFUND POLICY: All presale, regular-priced classes, discounted classes, drop-in classes, and camp purchases are final sale and cannot be refunded or exchanged, with no exceptions.

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ATTENDANCE POLICY: All online and onsite private classes require that any absence be preceded by a request for cancellation at least 24 hours in advance. If this is not received, the corresponding class fee will be charged.  If you cancel classes consecutively for more than two weeks, iLearn reserves the right to release the class.

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DROP-IN POLICY

13-Class Drop-In Package:

The Drop-In Policy applies to families who purchase this add-on to class packages, which includes 13 classes and allows flexibility within their child(ren)'s schedule.

Drop-In Packages are available by appointment only, based on the availability of the child(ren). Appointments must be made through the iLearn Education Front Desk.

If your child(ren) are unable to attend the scheduled class, you must provide 24-hour notice by contacting the iLearn Education Front Desk. Failure to do so will result in the corresponding class fee being deducted. Providing advance notice will remove your child(ren) from the roster for that day without a deduction from their pass.

The 13-class Drop-In package must be used within 6 months of the purchase date.

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SYMPTOM REMOVAL POLICY​

Symptoms Policy: The following symptoms qualify as grounds for iLearn Education, its employees, or any involved parties to remove a child from the classroom, resulting in the child being sent home early. If a child exhibits any of these symptoms, parents are advised not to bring them to iLearn Education.

 

• Fever Policy: Fever is defined as a temperature of 100°F or higher, measured on the forehead. A child must be fever-free for at least 24 hours before returning to iLearn Education. This means the child must be free of fever without the use of Tylenol® or any other fever-reducing medication.

• Fever with Additional Symptoms: A fever accompanied by any of the following symptoms will also require the child to stay home: sore throat, rash, vomiting, diarrhea, earache, irritability, or confusion.

• Skin and Scalp Conditions: Frequent scratching of the body or scalp, lice, rash, or any other spots resembling childhood diseases (e.g., ringworm) will require the child to stay home until cleared by a medical professional.

• Behavioral Concerns: A child who is irritable, continuously crying, or requires more attention than can be provided without compromising the health, safety, or well-being of other children in our care will need to stay home.

 

 

**This is not inclusive of all our School Policies, please review our full terms and conditions.

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